Refund and cancellation policy

Eligibility overview

Refunds depend on whether analysis work has started, whether a release window has begun, and whether deliverables have been issued. This site does not sell physical products, software licenses, or self-serve subscriptions.

Deposits

Fixed-fee engagements may require a deposit (typically 30–50%) to reserve calendar time. Deposits are credited toward the final fee. Deposits become non-refundable once we have begun intake of your crash or performance data, unless we cancel the engagement.

Full refunds

You may receive a full refund of amounts paid if you cancel in writing before the scheduled kickoff and before any client data has been transferred for analysis. If we cancel due to our inability to staff the window, you receive a full refund of amounts paid for the unused engagement.

Partial refunds

If you cancel after kickoff but before the draft findings are delivered, we may refund the unused portion of the fee after deducting time already spent on intake, clustering, and preparation, billed at the effective project rate. Once a draft or final report has been delivered, fees for that engagement are non-refundable.

Release Stability Checks

Because these engagements occupy a specific release window, cancellations fewer than five business days before the window starts forfeit the deposit. If the release is delayed and we can reschedule within thirty days, fees transfer to the new window; otherwise the deposit rules above apply.

Retainers

Monthly retainers renew month-to-month. Cancel with at least fourteen days’ written notice before the next billing month. Fees already billed for a month in progress are non-refundable once that month’s brief preparation has started. No-shows for an optional clarification call do not generate a credit.

Rescheduling

Kickoff or walkthrough sessions may be rescheduled once without fee if you give at least three business days’ notice. Later changes may incur a rescheduling charge reflecting reserved analyst time.

Work already started and materials

Time spent reviewing exports, building signature clusters, or drafting findings is billable even if you later pause the project. We do not charge for third-party monitoring products because we do not sell them; any tools you license remain your responsibility.

Refund process and timing

Email info@netappsolutions.digital with your engagement reference and reason. Approved refunds are processed to the original payment method within fourteen business days of approval.

Exceptions

Mandatory consumer protections under Korean law, where applicable, take precedence over this policy. Engagement-specific statements of work may set narrower refund windows when both parties agree in writing.

Contact for refund requests

246-8,Geumhori,Buyong-myeonCheongwon-gunChungcheongbuk-do+8263923189Korea · +8263923189 · info@netappsolutions.digital